FAQ
If you have any questions or concerns about an existing order, please contact us at goneagainvintage@gmail.com or via IG @goneagainvintage
How much does shipping cost?
$12 flat rate within Canada & US
*free shipping over $200CAD
*free pickup available 7 days a week at our Richmond, BC retail store
International shipping $15-$50, depending on the weight of the package
When will I receive my order?
All orders are dropped off within 2-3 business days, shipping times vary based on your location - typically about 1-2 weeks delivery time within North America
All shipments include tracking
Do you sell in bulk?
If you are interested in larger quantities please contact us (info above)
Are your products washed?
All items have been through a full wash cycle before posting. Some items have been repaired or treated for stains.
How do you measure your products?
Products are laid flat and measured across the chest from pit to pit, and from the top of the shoulder to the very bottom (inches). Bottoms are measured at the waistband, inseam length, and outseam (full length)
How can I know when new products will release?
Follow us on Instagram! We will preview new items and drop times
Will I be charged tax on my purchase?
There is a 5% GST tax on all items
7% PST tax is also applied to orders within British Columbia
Do you accept returns?
No, we do not accept returns on any orders. All sales are final.
*Most of our products are second-hand and have been previously worn
- there may be stains/spots/marks/holes/etc.
- measurements and flaws are always listed and photographed
- please read the item descriptions carefully
